EXCHANGES AND RETURNS
If an item does not please you or if you purchase the wrong size:
- You can proceed with a SIZE CHANGE or ITEM EXCHANGE. You will not have to place a new order for the item you wish in exchange but you will need to contact our customer service at the email below. The first exchange is free of charge, you will not be charged for transport which will be carried out by courier GLS (Italy)/DHL (Other Countries).
- You can proceed with the RETURN of the article. The first return is free of charge, you will not be charged for transport which will be carried out by courier GLS (Italy)/DHL (International). You will need to contact our customer service at the email below in order to arrange the day of collection of the package.
Returns and exchanges can be made within 14 days from the purchase date, on condition that the item is new, unused, unwashed and with the original tags intact. We kindly ask you to pack the return parcel properly as it will be under the customer’s responsibility until it reaches our warehouse.
To proceed with exchanges or returns, you can contact the following telephone number + 39 0172 561411 or you can write an e-mail to: firstname.lastname@example.org . We will reply within a maximum of 24 hours (on working days) from sending the email.
Upon receipt of the goods in our warehouse, our staff will check the conformity of the items and a refund will be made within 24 hours (working days).